Loupe Desktop 3.7 and later requires authentication

Previously, Loupe Desktop used a shared secret to set up synchronization with a Loupe Server which then used public/private keys to authenticate for each session. This lead to confusion with people wanting to use their Loupe Server credentials to set up synchronization and a concern with administrators that it was difficult to know who was downloading data from their Loupe Server.

As of version 3.7, Loupe Desktop uses the same credentials as Loupe Server to authenticate. This simplifies administration, increases security, and reduces confusion. Future releases of Loupe Desktop will build on this to incorporate capabilities currently only available on the Loupe Server Web UI.

What if I forgot my password?

If you have a Loupe Server subscription, you can reset your password here. Or if you self-host, just go to the /Account/ResetPassword page on your Loupe Server.

What if I don't know my Loupe Server username?

Contact your Loupe Administrator.  If you don't know who your Loupe administrator is, open a support ticket here and we'll get you connected.

How do I add users and reset passwords?

If you are a Loupe Administrator, you can add users to your Loupe Server or reset the passwords for existing users using these steps:

Step 1

Start by logging selecting the Admin option in the upper right corner of the Loupe Server main menu.
Step 2

Then select the Users page from the button bar on the left side of the page.

Step 3a


To add a new user, select the New button from the list of actions.  You will then be prompted to enter the necessary information to set up an account for the new user.
Step 3b

To reset the password for an existing user, select the username then press the Reset Password action.

What if I am the Loupe Admin and I forgot my password?

If you have a Loupe Server subscription but have forgotten your administrator password or if you need to assign a new administrator, you can create a new Loupe Server administrator account from GibraltarSoftware.com using the steps below:

Step 1

Login to your account at GibraltarSofware.com and go to the Licenses & Services page.
Step 2

Select the Loupe Service tab.

Step 3

Select the Web Security tab.
Step 4

Enter an email address and password to create a new administrator account for your Loupe Service.